[Cakycos] Cosplay Professionally Styling Custom Commission Wig

How to order？

1. Get A Quote by filling out the necessary information and submitting your order. *You will receive a full refund if we cannot agree on a final quote.  If the quote is successful, quote amount will deduct from final price.
2. We will contact you via email for pricing, shipping info, and a payment link.  If additional information is needed, we may reach out for clarification. If we do not receive a response within 10 business days, the quote will be closed unless noticed.
   
3. Production will begin once payment is received.
4. Once completed, we will send out finished photos/videos for confirmation.  Once we receive confirmation, we will ship your wig and provide a tracking number.  No shipment will be sent out if confirmation is not received.

Production & Shipping

Production Time:

• Standard: usually ships in 5-25 business days, depending on difficulty
  
• Saver: usually ships in 20-30 business days, depending on difficulty

Special Request:

• Feel free to provide any photos for reference (e.g, more natural style, more volume, or even photos of wig productions from others for reference (permission must be granted)! 
  

Shipping:

• Standard: usually arrives in 7-14 business days (United States); International shipping varies.
  
• Some products may ship directly from our international workshop to ensure faster delivery.

Terms & Conditions

All wigs are hand-made to order unless stated otherwise. 

Please see the Terms & Conditions Page for more info.

Rush Orders

There will be an extra fee for rush orders.  Contact info@cakycos.com for inquiries.

Price

Prices include labor and materials (excluding shipping).  Shipping will be calculated based on size, weight, and location.

Shipping/Insurance

Once the package gets to the shipping carrier, it’s at the customer’s discretion and knowledge since the package is out of Cakycos’s control, Cakycos is no longer liable for the package.  If there are any additional fees through custom, it is the customer’s responsibility to pay for them.  (For more information, please check out Warranty/Returns)

Warranty/Returns

We do not accept any forms of returns or refunds.  All products are hand-made and warranty is voided if package is tampered, wig removed, or worn after taking out of original packaging.

All packages are sealed thoroughly, and items insides are secured to the box for security.  If the package comes to you damaged, please do not open the packaging, and take photos first to avoid voiding the warranty.

When receiving the package and you can hear the item completely loose and not attached to box, please do not open it and inform us first. We will be asking for a video unboxing to assess the damages and whether the warranty is valid.  By opening your wig's package and removing it you are acknowledging the terms and agreements of above voided.  Email the photos and videos to info@cakycos.com for additional assistance.